Important Questions when you hire direct

Are your referral caregivers covered by your workers compensation insurance? No!

What insurance coverage do the caregivers have?
Caregivers placed on our referral list are required to maintain their own Professional liability insurance and carry a bond.

What qualifications do your caregivers have?
Caregivers placed on our referral list are required to complete caregiver training. In addition they may have years of hands on experience as a caregiver or have worked as certified nursing assistance or other medical related training.

Can I interview the caregivers first?
Yes we can arrange interviews at our offices for your privacy. However My Care Company, Inc. has years of experience matching families and caregivers. We include matching services for free.

What happens if the caregiver cannot work a day I need someone?
You or your caregiver can request a substitute for the time the caregiver is unable to work.

What happens if I don’t like the caregiver?
We can easily change caregivers. All you need to do is let us know.

What happens if my caregiver goes on vacation?
You or your caregiver can request a substitute caregiver to cover vacations included in the referral fee.

What do I pay the caregiver?
When clients engage our services we show you the ranges that are average for our area. You are free to choose what pay range you are comfortable with.

Am I responsible for the payroll taxes?
You will want to be familiar with domestic employer wage rules. If you are not than we suggest using a bookkeeper who is familiar with State and Federal payroll laws.

Who sets the schedule?
You and your family decide what the schedule will be. Upon beginning services we will match you with a caregiver that is available for the times and days requested. If we do not have a direct match we will show you care aides that can work similar hours. Keep in mind that caregivers can work for more than one client at a time so should your needs increase or change, give us a call and we can match you with additional caregivers to meet your new times.

Are there any other charges we are responsible for to 24 Hour Caregivers?
The referral fee is the only fee we charge for.

How often do you bill?
Our invoices are sent on the 25th of each month and are due and payable upon receipt.

Do I have to sign a long contract?
No. Our standard referral agreement requires only a thirty day notice.