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In-Home Care FAQ's

We are here to help you will all your questions and concerns. Read our Most Frequently Asked Questions and Answers, if you stil have questions, feel free to contact us using the form on this page or by calling us at (866) 681-7778.

Most Frequent Questions and Answers

How long have you been in business?

24 Hour Caregivers, Inc. was founded in 2008. Prior to founding 24 Hour Caregivers, Mr. Allen Tahir has work in many parts of the home health care related fields. Feel free to read about the CEO and how he founded our company.

What kind of services do you provide?

24 Hour Caregivers is a full service non-medical providers of in home caregivers. We provide services to all ages above the age of 13.

Our services include; Alzheimer care, companionship, errands and transportation, hygiene assistance, light housekeeping, meal preparation, medication reminders, on call nurses, personal care.

Where do you provide services?

24 Hour Caregivers provides in home caregiver services to most communities within the San Fernando Valley and Los Angeles County. To check if there is coverage within your specific city, please check our coverage areas.

Are your caregivers insured and bonded?

Yes. Every caregiver is a 24 Hour Caregivers' employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Will I have a choice of who comes to my house?

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Will we always receive care from the same caregiver?

At 24 Hour Caregivers, our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Can 24 Hour Caregivers help with medications?

Yes, Medical Reminders and medication intake management plays a big role in our services. Please click here for more information regarding medication reminder services.

Can I change or discontinue the services that we receive?

Yes. You can change the number or type of service that we provide for you or your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with 24 Hour Caregivers at your discretion.

How can I verify that a shift was completed?

24 Hour Caregivers uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Do I need a physicians authorization to receive your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for our in-home caregiver services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your services?

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, skilled nursing, etc.)
  • Area of the country where services are provided

Our services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don't pay for the type of hourly personal care service that 24 Hour Caregivers provides. 24 Hour Caregivers may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Additionally, 24 Hour Caregivers has preferred relationships with many companies who either fully reimburse or partially reimburse for home healthcare. Typical accounts for reimbursement include reverse mortgage, health savings accounts (HSAs) and flexible spending accounts.

We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay the caregiver directly?

No. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

24 Hour Caregivers takes privacy very seriously, please click here to view our complete privacy policy. .

Do you offer a free assessment?

Yes. Our initial assessments are completely free of charge. Please contact us for more information on our free in home consultation.

Do you have any daily minimum hourly requirements?

No. At 24 Hour Caregivers, we provide ourselves for always going the extra mile step to provide excellent service to our clients. Click here to read more about our no minimum hourly requirements.

Is there a full time nurse in case of a medical concern?

Yes. We a have a full time Registered Nurse, and/or a Licensed Vocational Nurse in our office during our regular office hours; which are Monday-Friday 9am-5pm PST. You can rest assure that in case of any non-emergency medical concerns, you can always call to speak to one our experienced nursing staff.

What are the next steps to sign up?

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular situation and how 24 Hour Caregivers can help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a 24-48 hour.